What should I send the supplier?
A written notice stating the order, the missed date and a short final deadline. Keep proof of sending. This sets up cancellation and a claim if the date passes.
What can I claim after cancelling?
The refund, plus extra cost of replacement, freight and documented delay costs. Keep replacement quotations as they are your evidence of loss. Where a deposit was paid, see cancellation disputes.
What if the supplier says it was impossible?
Test the reason: was delivery truly impossible, or only more costly? The law treats them differently. Ask for evidence such as shipping or customs documents.
Documents to have ready
- Purchase order and payment proof
- Agreed delivery dates
- Reminders and notices
- Replacement quotations
- Shipping or logistics records
Send us the documentsA short message and the key papers are enough for a first assessment.
WhatsApp usCommon questions
Can I demand the goods rather than a refund?
Sometimes. We assess practicality and speed.
Does a delivery delay allow cancellation?
It depends on whether time was essential and on notice. We check the contract.
More on supplier & performance disputes
This page is general information based on UAE and Dubai legislation as we understand it at the date of drafting. It is not legal advice. Laws are amended, and the right step depends on your documents and facts. Outcomes are never guaranteed.